Comments on: Mey Eden vs. Tami4 – Out with the old and in with the new http://israpreneur.com/mey-eden-tami4/ Business Ideas, advice, inspiration & Job Hunting in Israel Wed, 21 Dec 2011 09:18:07 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Tzippy http://israpreneur.com/mey-eden-tami4/comment-page-1/#comment-611 Tzippy Sun, 17 May 2009 14:50:56 +0000 http://israpreneur.com/?p=365#comment-611 We also canceled Mei Eden and they gave us a really hard time about picking up the machine. I threatened to leave it outside, and two weeks later they came to pick it up. I feel relieved to not have to deal with these guys anymore. If any new olim read this my advice is if you are anyways buying a new refrigerator, get one that has a filtered water option. One huge advantage is that when you fill up an iron or a hot water tea kettle and use the water from your filtered refrigerator, you do not get mineral deposit build-up. If you also have an ice-cube maker, all your ice cubes are also filtered water. We also canceled Mei Eden and they gave us a really hard time about picking up the machine. I threatened to leave it outside, and two weeks later they came to pick it up. I feel relieved to not have to deal with these guys anymore. If any new olim read this my advice is if you are anyways buying a new refrigerator, get one that has a filtered water option. One huge advantage is that when you fill up an iron or a hot water tea kettle and use the water from your filtered refrigerator, you do not get mineral deposit build-up. If you also have an ice-cube maker, all your ice cubes are also filtered water.

]]> By: Nachum Kligman http://israpreneur.com/mey-eden-tami4/comment-page-1/#comment-453 Nachum Kligman Tue, 12 May 2009 10:55:49 +0000 http://israpreneur.com/?p=365#comment-453 Great advice Aryeh! It is a tough situation and that is why companies should always be fair with their pricing. Now there is nothing wrong with offering specials or discounts or even having different prices for levels of membership. Like what airlines do for frequent flyers. I do remember a similar situation that happened my first year as a counselor at a camp I worked at many years ago. They offered me and I took a job making what I thought was a low salary, but it was better then sitting at home. As the summer progressed I was one of the most popular counselors in the camp and always did crazy things that the kids in the camp (not just my bunk) would go home and tell their parents about. The parents started calling the camp and sending praise my way and how their kids wanted to join my bunk. Well about 1/2 through the summer I found out from some of the other counselors that they were making 3x - 5x what I was making. I went to the Camp Directors and basically asked for a raise which they had to give me. The next summer's contract has a line in BOLD saying that it is forbidden to discuss salaries with other staff members and if you do so you can lose your job. By my 6th summer with the camp I was the highest paid counselor by far :) The truth is that it is not easy running your own business as I'm sure you know, but you must juggle keeping your workers and clients happy. You do that by building trust. Once you lose that trust your business will stop growing and you will lose clients. And your right, if one friend at your center tells another friend that they are getting the exact same service for a much cheaper price then you will lose trust with both of them and anyone that they decide to tell. Mey Eden lost my trust. Great advice Aryeh!

It is a tough situation and that is why companies should always be fair with their pricing. Now there is nothing wrong with offering specials or discounts or even having different prices for levels of membership. Like what airlines do for frequent flyers.

I do remember a similar situation that happened my first year as a counselor at a camp I worked at many years ago. They offered me and I took a job making what I thought was a low salary, but it was better then sitting at home. As the summer progressed I was one of the most popular counselors in the camp and always did crazy things that the kids in the camp (not just my bunk) would go home and tell their parents about. The parents started calling the camp and sending praise my way and how their kids wanted to join my bunk. Well about 1/2 through the summer I found out from some of the other counselors that they were making 3x – 5x what I was making. I went to the Camp Directors and basically asked for a raise which they had to give me.

The next summer’s contract has a line in BOLD saying that it is forbidden to discuss salaries with other staff members and if you do so you can lose your job. By my 6th summer with the camp I was the highest paid counselor by far :)

The truth is that it is not easy running your own business as I’m sure you know, but you must juggle keeping your workers and clients happy. You do that by building trust. Once you lose that trust your business will stop growing and you will lose clients. And your right, if one friend at your center tells another friend that they are getting the exact same service for a much cheaper price then you will lose trust with both of them and anyone that they decide to tell.

Mey Eden lost my trust.

]]> By: Aryeh Sonnenberg http://israpreneur.com/mey-eden-tami4/comment-page-1/#comment-424 Aryeh Sonnenberg Mon, 11 May 2009 20:23:26 +0000 http://israpreneur.com/?p=365#comment-424 When you are transferred to a department called "Kishrei Lekuchot,' you are being sent to the folks whose job it is to keep you at any cost. I've pretty much learnt with Bezeq to just plain ask for them up front to save time. Works. You should know, that at Jo's Club (www.josclub.co.il), one of the things that we hate most is to ever get into a situation where a lady on treadmill A is telling her friend next to her that she paid less for the same memebrship. What stupid customer service, eh? When you are transferred to a department called “Kishrei Lekuchot,’ you are being sent to the folks whose job it is to keep you at any cost. I’ve pretty much learnt with Bezeq to just plain ask for them up front to save time. Works.

You should know, that at Jo’s Club (www.josclub.co.il), one of the things that we hate most is to ever get into a situation where a lady on treadmill A is telling her friend next to her that she paid less for the same memebrship. What stupid customer service, eh?

]]> By: Israpreneur http://israpreneur.com/mey-eden-tami4/comment-page-1/#comment-416 Israpreneur Mon, 11 May 2009 14:32:47 +0000 http://israpreneur.com/?p=365#comment-416 Call them and cancel your account. Once you cancel it it gets promoted to a "Code Red". When you ask for a discount then they negotiate. The filter seems to be pretty good, you can see the details at their website. The water does taste good though. Call them and cancel your account. Once you cancel it it gets promoted to a “Code Red”. When you ask for a discount then they negotiate. The filter seems to be pretty good, you can see the details at their website. The water does taste good though.

]]> By: Israel Rubin http://israpreneur.com/mey-eden-tami4/comment-page-1/#comment-413 Israel Rubin Mon, 11 May 2009 13:02:51 +0000 http://israpreneur.com/?p=365#comment-413 How good is the filtter in cleansing out all the impurities ? It seems to me that what you now have is a water cooler and your are relying on the filter. Mei Eden (which is admittedly expensive) claims to be giving us mineral water from natural springs. By the way I called Mei Eden and threatened to switch. All they would offer me is a reduction of 11 shekels per month if I swtriched to a counterbunit instead of the present floor model. Israel Rubin How good is the filtter in cleansing out all the impurities ? It seems to me that what you now have is a water cooler and your are relying on the filter. Mei Eden (which is admittedly expensive) claims to be giving us mineral water from natural springs. By the way I called Mei Eden and threatened to switch. All they would offer me is a reduction of 11 shekels per month if I swtriched to a counterbunit instead of the present floor model.

Israel Rubin

]]> By: Israpreneur http://israpreneur.com/mey-eden-tami4/comment-page-1/#comment-411 Israpreneur Mon, 11 May 2009 12:01:54 +0000 http://israpreneur.com/?p=365#comment-411 1. How much are the filters that have to be replaced every 6 months? About 130 NIS 2. How do you keep track of the 6 month deadline? No need, they will contact you. 3. What does the filter NOT filter? or not filter completely? Need to check their website for all the details. You can see it here: http://www.tanawater.com/ 1. How much are the filters that have to be replaced every 6 months? About 130 NIS
2. How do you keep track of the 6 month deadline? No need, they will contact you.
3. What does the filter NOT filter? or not filter completely? Need to check their website for all the details. You can see it here: http://www.tanawater.com/

]]> By: Daddy http://israpreneur.com/mey-eden-tami4/comment-page-1/#comment-410 Daddy Mon, 11 May 2009 11:09:59 +0000 http://israpreneur.com/?p=365#comment-410 1. How much are the filters that have to be replaced every 6 months? 2. How do you keep track of the 6 month deadline? 3. What does the filter NOT filter? or not filter completely. 1. How much are the filters that have to be replaced every 6 months?
2. How do you keep track of the 6 month deadline?
3. What does the filter NOT filter? or not filter completely.

]]> By: Dov Gordon http://israpreneur.com/mey-eden-tami4/comment-page-1/#comment-407 Dov Gordon Mon, 11 May 2009 10:15:30 +0000 http://israpreneur.com/?p=365#comment-407 While I'm just fine with tap water, I do use broadband Internet. A few months ago I had a similar experience with customer-service-when-it's-already-too-late. I signed up with Cellcom for their celluar modem/router GlobeSurfer II, which bypasses Bezeq. When I called 013 to cancel my broadband ISP account, they escalated me four times in an effort to keep me. They wasted 55 minutes of my time on the phone and in the end made a great offer: NIS 20 per month for what I had previously paid about NIS 90. Bezeq later made a comparable offer, although they wasted less of my time. (My experience with 013 had made me wiser.) It was too late for both. I had signed with Cellcom for 18 months. Every rep asked "Why didn't you call before you switched?" My answer: "You've got this backwards." To Bezeq's credit, last week someone called just to tell me that I would be receiving a package of free minutes every month. No need to sign up or pay more. It's automatic. They just wanted me to know about it. That's the way it should be. Dov Gordon While I’m just fine with tap water, I do use broadband Internet. A few months ago I had a similar experience with customer-service-when-it’s-already-too-late.

I signed up with Cellcom for their celluar modem/router GlobeSurfer II, which bypasses Bezeq.

When I called 013 to cancel my broadband ISP account, they escalated me four times in an effort to keep me. They wasted 55 minutes of my time on the phone and in the end made a great offer: NIS 20 per month for what I had previously paid about NIS 90. Bezeq later made a comparable offer, although they wasted less of my time. (My experience with 013 had made me wiser.)

It was too late for both. I had signed with Cellcom for 18 months.

Every rep asked “Why didn’t you call before you switched?”

My answer: “You’ve got this backwards.”

To Bezeq’s credit, last week someone called just to tell me that I would be receiving a package of free minutes every month. No need to sign up or pay more. It’s automatic. They just wanted me to know about it.

That’s the way it should be.

Dov Gordon

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