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May
18

Advice to Mei Eden: When your product is canceled, leaving it behind for two weeks will not change our mind

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As an update to my post on Mei Eden VS. Tami4 I announced that after 7 years of Mei Eden I finally pulled the plug. They even had a guy come over to take back the empty bottles of water, but he refused to take the machine back saying he answered to a higher authority.

That “Higher Authority” after trying to convince us to stay by reducing our bill by 50% told us that it would take two weeks before someone can come and take back the machine.

Now I know that 30 years ago someone from Mei Eden probably thought to himself that if a customer cancels, but you leave the machine behind for two weeks, they may come to miss it and uncancel their canceled order.

NOTE TO MEI EDEN: WE ARE NOT THAT STUPID

If anything it just frustrated us more wanting to end the chapter but not being able to. Today when they finally came to pick up the machine they again tried to convince us not to cancel and again he made my wife the “huge savings” offer.

My wife said to him, why after 7 years are you now coming to us with this offer? Where were you before we canceled? He said “Your right”.

And with those words he took the machine and left; and our time with Mei Eden has come to an end.

Good bye old and trusted friend. Its been wet, its been cold and at times its been boiling hot. But what broke us up was that it just became too expensive.

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Categories : Customer Service, Fail

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